Policy and Procedure

General Policies

GENERAL POLICIES AND PROCEDURES

Customer Satisfaction: Your satisfaction is our top priority. If you are not 100% satisfied with any of our programs or facilities, parks, or grounds, please do not hesitate to let us know.

Changes/Error Disclaimer: Errors before or after publication may occur on our pamphlets or registration forms. We apologize for any errors and we will advise you of any changes as quickly as possible. We will also attempt to keep information on our website as current as possible. Thank you for your patience and understanding when these situations arise.

Non-Discrimination Policy: The Prophetstown Park District will not exclude anyone from participation in, deny anyone the benefits of, or otherwise subject anyone to discrimination because of the person’s race, sex, color, national origin or handicap except where sex is a bona fide requirement for participation. If you believe you have been discriminated against on the basis of your race, color, national origin, disability, sex or age please contact the National Park Service at EEO Program Manager, U.S. Dept. of the Interior, National Park Service, 1849 C Street, NW (org Code 0008)Washington D.C. 20240

Inclusion Policy:  The Park District believes each participant should be provided with leisure services to allow for his/her highest level of performance.  Inclusion Services are designed to facilitate and ensure opportunities are available in the least restrictive environment and to make certain residents are given the opportunity to choose the services they desire.  The Park District will make reasonable accommodations in recreation programs to enable participation by an individual with a disability.  If you have any special needs, please contact us.

Photograph Policy: On occasion, Park District staff may photograph or videotape participants in Park District programs/classes, or at park events/facilities. These photos/videos are for Park District use only and may be used in Park District marketing materials including, but not limited to, publications, brochures, pamphlets, flyers, advertisements, website or videos. If you do not wish for us to use your picture/video, please fill out proper paperwork located at either desk at the community center. If you do not want your picture taken, please let us know.

Lost and Found Policy: Personal items brought to the Prophetstown Park District are the responsibility of the individual. We have a lost and found container at the facility. We will keep jewelry, clothing, and sports equipment for a two-week time frame then all items will be taken to various donation facilities.

Refund Policy: Memberships are only transferable upon a death within the family. Annual Memberships that have been paid in full, discontinued before the year is completed, will be refunded 50% of the unused balance; there is a $5 service fee.  When requested, full refunds will be given for any program requested before the first day of the program. Refunds requested after the program starts will be prorated at the time of the request.  A refund will also occur if a program is cancelled for any reason. 

Fitness Center Policy: Children under high school age must complete a cardio/weight training course in order to use the cardio and weight equipment. This course is available to children 10-14.  The students must have a guardian present to enter the fitness center.  Please refer to the front desk or current program brochure for more information.  ATTIRE:  Suitable gym clothes (including shirt) and shoes (no sandals or open toes) are required for admittance to the gym and fitness center. 

The Park District does not provide accident insurance. Each person participates at his or her own risk.  The Park District recommends that you consult your physician before beginning any new exercise program.

Program Rate Policy:  It is the policy of the Park District that program participants must have a current membership to participate at membership rates when applicable.  Memberships must be purchased prior to the program start date to receive the programs membership rate, the difference will NOT be refunded for memberships purchased after the first day of a program.  Patrons may register for programs at the membership rate beyond their expiration date but if they do not renew they will be obligated to pay the difference between the member and non-member rate for programs that they continue to participate in past their expiration dates.  Membership rates apply to youth programs when there is a family membership, not if the individual parent has a membership (if the child is under the age of 6, they will receive the membership rate in a program, due to no fees required for the minor under the age of 6)

Participants Conduct Guidelines and Discipline: Participants are expected to exhibit appropriate behavior at all times.  They should show respect to all participants and staff, refrain from use of foul language, show respect for equipment and facilities, refrain from threatening or causing bodily harm to self, other participants or staff and make sure they follow all safety rules and procedures set forth by staff.  The Park District reserves the right to dismiss a participant. 

Coaches Code and Guidelines:  Volunteer coaches for our recreational programs will sign and agree to follow a Coaches Code and Guidelines.  Once they have signed paperwork and have been a volunteer with us, the Park District will not make that person sign the paperwork for each additional sport they volunteer to coach, as each signed Guideline will remain on record.

Thank you for not smoking:  The Park District is an advocate of good health and fitness.  We ask for your cooperation in following our policy of not smoking at our facility and the parks and grounds that are our property.

Safety Policy:

The Prophetstown Park District is proud of its record of continuing growth and expansion of services offered to the residents of the District.  The growth and reputation of the District are the direct results of individual efforts and close cooperation by all of our employees.  Our future success will depend upon continuation of these efforts, along with good safety habits, and adherence to the highest professional standards and ideals. 

The Prophetstown Park District is committed to conducting its recreation programs and activities in the safest manner possible, in the highest possible regard.  Those who participate in swimming, exercising or other recreational activities and youth programs, must recognize, however, that there is an inherent risk of injury when choosing to participate in such activities.  Employee and patron safety are of utmost importance to the Park District.  The PPD continually strives to reduce risks and insists that all employees and participants follow safety rules, loss prevention policies and instructions which have been designed to protect the safety of all involved.

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